Construction Industry- Avaya phone upgrade Case study

About the Company

The multi-billion dollar employee-owned company is one of the largest construction companies in the United States, ranking one of the highest consistently amongst Engineering News-Record’s top contractors. They’ve had major projects from industries including, but not limited to, education, healthcare, aviation, infrastructure, government, and commercial.

Challenges

Uptime and System Efficiency

This organization had Nortel phone systems (absorbed by Avaya) in place. Their current Avaya phone systems were inefficient, as the data circuit boards oftentimes malfunctioned, reducing the ability of workers to communicate during critical construction situations. When data circuit boards malfunction, they snap into their PBX, which disable communication by interfering with the connections between phone lines. It was difficult to manage phone service through this since their prior hardware uptime was oftentimes not consistent enough to put meaningful communication into play.

Clarity

In the construction industry, clarity amongst workers is imperative to outline, detail, and address last-minute issues in their various multimillion-dollar projects. With their old phone system, clarity was oftentimes inconsistent, leading to issues with project management and collaboration.

Assessment and Solution

Expert engineers assessed their organization and saw the way that they communicated among staff. They realized that a virtualized phone solution would best suit their issues to avoid complications with physical phones and to improve quality. Through virtualizing their servers through Dell R37 servers, VMWare ESXI, they were able to virtualize the management of the phones through this software and separate the issues that originated from data circuit boards going awry. The virtual machine, MiVoice Business Express, allowed more efficient and accessible management of phone services. Their phone network was more accessible with a Fully Qualified Domain Name, allowing the connection of static IPs to the lab machine.

Advantages

The end customer had to spend fewer resources on managed services, as the more modern IP systems were much easier to configure and set up. The FQDN allowed greater room for collaborative capabilities of the organization. Instant messaging and communication was allowed, which enabled its users to communicate to a much higher extent of clarity. Since IP phones were digital signals with a frequency resembling a square wave rather than a sine wave, the data sent across phone networks allow for more consistent quality and improved clarity.