This is a question we get asked a lot until clients see and experience the value we bring.
Your network is critical to your business, whether you are a large multi-national corporation or a medium size business When it runs well, you don’t even notice it is there. When it has problems, things may get critical and panicky. Other companies rely on this panic state to take advantage of the customer. As long as you want it fixed yesterday, you will pay whatever it takes to make it work again. The lost in productivity with the downtime or mission critical application can cost companies hundreds of thousands of dollars each day. Without proactivity and constant monitoring, you are at the mercy of a network or system failure. Basically, a traditional cliche of a reactive approach vs a proactive approach.
We believe your network should stay invisible. When we take on a new contract customer, we unleash a battery of behind the scenes network monitoring equipment. Our servers are constantly checking the health of your servers. We also have a team of engineers who manually check your servers for problems on a daily and weekly basis. If we find anything wrong, either through automatic or manual checks, we will do whatever it takes to mitigate the issue. Our goal is to have a problem fixed before you know it is a problem. Some months you may not have a single problem, but if you call us a hundred times, it is covered under the SLA – Service Level Agreement. Someone is always on call after business hours to handle an emergency. With this commitment to excellence and service, it is to our advantage to keep your network to working flawlessly at all times.