July 2014

All posts from July 2014

Empowering athletes with real-time, data-driven decision support

by pm2net on July 31, 2014 , Comments Off on Empowering athletes with real-time, data-driven decision support

There are complex challenges that a data scientist might face in statistically modeling real-time decision-support scenarios in fast-moving athletic competitions. Each sport needs to be modeled on its own terms. A within-game decision-support predictive model for one sport cannot be applied directly to another sport, even ones that share a common ancestor or many surface similarities. No two sports have exact same “game evolution” structure, embody the exact same rules, play on the same surface, use the same equipment or generate the same types of performance data.

Source: big data hub

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Enterprise VOIP and Unified Communications Case Study

by Sean on July 30, 2014 , Comments Off on Enterprise VOIP and Unified Communications Case Study

About the Company

Deluxe engaged pm2Net for Cisco Call Manager Expert Services to migrate 2 facilities from legacy TDM phone systems to Cisco Voice Solution.  There are about 7000 handsets worldwide among all the Deluxe family of businesses and about 1800 handsets on Cisco Call Manager Voice Solution. Stability and consistent voice services was one of Deluxe’s main concerns with their legacy phone system.

Company Needs

  Deluxe was looking to upgrade legacy TDM phone systems to Cisco voice solution for the following reasons:
– Scalability:  Ability to add voice services consistently to all sites as needed
– Lowered Costs:  Ability to manage voice services costs
– Minimize Support Staff
– Leverage SIP trunks
– Minimize international long distance costs

– Functionality:  Modern voice functionality
– Redundancy/Reliability
– On demand conferencing
– High voice quality

Delivery of Cisco VOIP System

Deluxe has taken into account that voice communication is critical to a fast paced, quickly-changing industry.  To provide stable, consistent voice services,                will give their sales staff/customer service and other client facing staff the ability to represent Deluxe well with good voice quality and consistent service.

The long term growth consideration upon Cisco’s telephony system was the criticalness in 100% scalability in the product. That was Deluxe’s leading factor in choosing Cisco from its competitors.


“Cisco’s VOIP solution delivered exactly what it was put out to do. The entire staff is satisfied with the solution that has been put in place. It’s hard to find good technology that plainly works the way it should without hiccups” – Joseph Y. (IT Director)

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Get off the fence and get insight!

by pm2net on July 29, 2014 , Comments Off on Get off the fence and get insight!

In the world of big data, the elephant is king. Hadoop, whose elephant logo has become the face of big data, has been joined in the big data jungle by many friends: Pig, Jaql and even a ZooKeeper to keep them all in line. The entire big data jungle will be making a trip to Las Vegas in October for the world’s largest big data conference: IBM Insight.

Source: big data hub

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Blistering fast SQL access to your Hadoop data

by pm2net on July 28, 2014 , Comments Off on Blistering fast SQL access to your Hadoop data

In the rapidly evolving SQL-on-Hadoop space, IBM’s Big SQL 3.0 moves the industry forward through its contributions in improving query performance and workload management, while maintaining compatibility with open source Hive and SQL standard. This blog gets under the hood to explain how Big SQL 3.0 delivers these optimizations.

Source: big data hub

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Capabilities for data archiving and application retirement

by pm2net on July 28, 2014 , Comments Off on Capabilities for data archiving and application retirement

Gartner has recently released their first ever Magic Quadrant for Structure Data Archiving Application Retirement. In this report, Gartner evaluates vendors based on their capabilities and offerings for structured data archiving and application retirement. IBM has been recognized as a leader in the report.

Source: big data hub

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Mobility and ClearPass Case Study

by pm2net on July 27, 2014 , Comments Off on Mobility and ClearPass Case Study

About the Company

As a small district in Orange County, this municipal center has a large amount of archived data and files that are very sensitive material. What this means is that network security is very important. Traditionally, the district only used wired access for their computers, preventing unwanted intruders from accessing the critical files of the district.

Issues

The wired access only policy, although protective, was very outdated and created more financial burden from upkeep and IT staffing hours. This meant more time spent on sanctioning new computers every couple of years and re-installing hundreds of programs, ultimately wasting resources.

Additionally, the advancement of mobile technology with cell phones and tablets as well as the demand for wireless access from employees and guests continually grows. It was time that the district implemented a wireless solution and BYOD solution into their environment to keep up with the high demand.

Aruba Mobility and ClearPass Deployment

The first issue was getting some sort of wireless in the public areas of the municipal building. With the help of Aruba’s Instant AP’s, which does not require a controller to manage the network, the district was able to get internet access up and running within a couple of hours. Aruba’s Instant AP’s are perfect for low to medium density usage at a very economical price, especially since the user does not need a standalone wireless controller to manage the network. The district found its ease of use compelling during the proposal and quickly found out how convenient it was for the district’s IT team to manage it.

The next issue that needed to be overcome was security and AAA (Authentication, Authorization, and Accounting) parameters to secure the network. This was in the most integral part of the proposal, because the district already had its own Active Directory server for its employees. Because of Aruba’s ClearPass, the districts current AD was easily integrated into ClearPass, thus automatically giving access to the network on employees’ personal devices based on roles. This security measurement allowed the IT team to spend less time whitelisting devices to give access because ClearPass did that work for them.

Future Plans

The district was so impressed with the solution that they are currently working with us to provide Mobility and ClearPass across the entire city’s public areas including libraries, bus stations, the civic center, and government offices.


“I am excited to be part of this new plan to provide wireless across the entire town. It is definitely something you thought would only happen in the movies.”

– Mike T. (Director)

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SMB Voice Case Study

by pm2net on July 27, 2014 , Comments Off on SMB Voice Case Study

About the Company

The financial industry is a difficult market to penetrate. Thus, this private bank prioritizes itself on customer service in order to surpass its competitors. There is no fear in losing clients to other companies because they know their methodology in customer satisfaction is unparalleled. However, this advantage stems from their powerful PBX system that was both efficient and cost effective.

Company Needs

They needed a phone system that would satisfy customer needs as well as being modern and adaptive to today’s technology. Initially, the bank looked into basic telecommunications with an annual PBX lease, but that was not flexible and unable to integrate with their business processes.

Some other solutions they were looking for consisted of an all Cisco solution or Avaya solution, but that was too far above their budget as well as far too complex for their usage.   Thus, the 3CX solution was proposed.

Delivery of 3CX Phone System

Without the need for proprietary equipment, the 3CX soft phone system was installed on their already owned servers. The advantage of the 3XC soft phone system was not only the ability to upload its bios and firmware into a plethora of business phone systems (Cisco, Toshiba, Avaya, etc) but the flexibility of using the system on any operating system.

Employees were able to utilize the 3CX interface soft phone function on their computers as well as their mobile cell phones. This increased staff productivity two fold and allowed for 24-7 support without having to work from in office.

Even with a load of 8,000+ outgoing and incoming calls per month, the 3CX phone system proved to be robust and effective. Additionally, the configurations were easily manageable, requiring lower total cost of ownership in hiring an additional voice engineer for their IT department.


3CX Phone System is a reliable, flexible and cost-effective communication solution for the bank. It has all the necessary features for day-to-day operations and brings friendly, easy-to-use environment to our staff. Simple maintenance by our own IT team is another great advantage of the system, and it is complemented by responsive and competent support from pm2NET” – Brandon M. (IT Manager)

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Splunk Case Study 2

by pm2net on July 27, 2014 , Comments Off on Splunk Case Study 2

About the Company

As a rapidly growing financial consulting firm in the southwest, this company relies heavily on data and voice over IP to generate new leads as well as maintain relationships with current clients. During their impressive expansion in the mid 2000’s, this company’s staff grew from 8 employees to 50. Included in these employees was a small IT team whose job was to monitor and maintain the network.

Challenges

One of the immediate challenges this company ran into was simply the increase of network usage, causing erratic behaviors during peak hours. Some of the issues that employees experienced during these times were disconnected phone calls, weakened wireless signal, and the inability to connect to local work files/client databases. These sorts of issues quickly added up, causing a substantial amount of employee downtime and inefficiency in bringing value to the company. Even with the IT team, it often took half the day to pinpoint where the problems were residing to alleviate the problems. But network issues were the least of their problems.

During the First Quarter of 2013, the company was hit by a Denial of Service Attack (DoS Attack), rendering all employees unable to access any of their files and contacts. The company was forced to hire an outside CCIE Security Consultant to repair their network. The cost of the consultant was in the thousands, but what was more damaging was the weeklong hiatus of production from the company as a whole, which costs were in the hundred thousands.

In Comes Splunk

Since the company’s attack, the founders demanded a preventative solution as opposed to a reactive one. Randall C., the IT Manager for the company opted for a Splunk solution, knowing that he would be able to observe his network and monitor any irregularities throughout the day. The Splunk Architect also set up a tandem alert-dashboard functionality to prevent another DoS attack from occurring. By setting certain parameters to alert Randall immediately when the company’s servers were producing log files at a substantially higher rate than normal production days, he was able to know there was a problem as it’s happening in real-time. Then, Randall would be able to open up a dashboard displaying all the network data movement sorted by IP address and blacklist the potential intruder on his firewall, stopping the issue right there and then.

Although there has been no case of a DoS attack on the company’s network since the installation of Splunk, Darrel and his IT team is ready for such an event and has been trained to resolve similar problems within a few hours as opposed to a few days or more. The company realized the importance of utilizing big data analytics to reduce downtime and increase productivity for the rest of the employees. Since the Splunk deployment, network/voip downtime has reduced nearly to null and the company has been able to focus on more important matters than network issues.


“Having something pinpoint where issues are occurring really does makes my job easier. I can finally focus on improving performance instead of wasting time and resources on figuring out what’s wrong with the network.”

– Randall C. (IT Manager)

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